You may request cancellation of your order before it is packed or dispatched. Cancellation requests made after dispatch will not be accepted.
Once your cancellation is approved, we will notify you via email. The refund will be processed to your original payment method within 4 to 7 business days.
If you haven’t received your refund within the expected timeframe:
If you still have not received your refund, please contact us at contact@valaimart.com.
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Since Valaimart does not offer product returns, exchanges are not applicable. Refunds are processed only in the case of valid cancellations.
As returns are not accepted, shipping cost deductions apply only if the order is cancelled after dispatch (if permitted).
For any cancellation or refund-related questions, contact us at:
contact@valaimart.com